licensee Activation problem

Dear Support
I have problem to activate my GoodSoul - Charity & Fundraising WordPress Theme that purchase When I try to activate I’m getting
This licence active in Another Site
can you please tell me how to fix this problem because i don’t have access this Another Site


for solving purchase code or item license issue will need to get support from the item author. They (author) are the right team to help. you can contact item author through item comments page or author profile page or best option is through item support page.

How to contact an author to get support or for any technical query:



Each single license for each domain you are not able to use one license for multiple site.
you have to get another license for another site.
Still any query you can get in touch with that item author @SmartDataSoft at this link as a comments