We purchased a theme and provided the files and license keys to a developer about a year ago and after dragging their feet and finally ‘releasing’ the project back to us about 50% complete – they have admitted that they did the development on the wrong theme and are now asking that we accept a license of theirs (for the template used) in exchange for the one we purchased.
I am concerned that the license they are offering is ‘pirated’ (Purchased in 2014; Last theme update was a few weeks ago) and I am not accepting the offer. I will go ahead and buy one matching what they actually used.
What I would like to ask you is if it is possible to ‘blacklist’ our current license so we can avoid a situation in which they misuse the theme without paying for it. Could ENVATO re-issue a new one to us? I don’t want our purchase to be associated with piracy. I have little faith that they will honor my request to destroy and never use that license.
We only have a couple of days left with support and we are not looking to get a free license. Just something we can use to legally install the theme on a different project if we choose to in the future.
I could not find a way to ask ENVATO directly, someone here may be able to point us in the right direction
Thank you for taking the time to read!