License code specified is incorrect

Envato Customers Purchases and Subscriptions
1

hello there,
I purchased 3 Photoshop extensions today, but one of these named Animator License code is incorrect, I cannot activated this item, please help me.

screenshot|644x500

thx!

2

If it’s licensed for GraphicRiver and you downloaded the item from Elements, it won’t work.
You will need to get your own copy at GraphicRiver.

If this wasn’t the issue, you can contact the item author for the support

3

Hi @kelvenfu,

Please contact the author of your purchased Item, the Item author will assist you.

How to contact an author to get support or for any technical query:

Thanks