Licence not working

Hi there,
i bought the Ark Wordpress theme with the “licence” but its called purchase code i try to activate the theme/account:

I always get the message:

We wasnt able to reach Envato or your purchase code is not valid, please try again later

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Can u help me here?

Did you buy it from themeforest or envato elements?

Hi, its from https://themeforest.net/downloads.

Grats

sounds like a temporary issue but if it continues not to work then contact the author https://help.market.envato.com/hc/en-us/articles/203039054-How-to-contact-an-author