Licence for X element

Envato Customers Purchases and Subscriptions
1

Hi i have a Element subscription, just downloaded X Element (video elements) tried to activate it with the licencee provided, it does not work.

May you help please

Thanks

2

Elements does not need purchase codes. You can just ignore any message to enter a code. If the item will not work without a code, please let our support team know and they will contact the author -

Elements Help Ticket

Thanks!

3

Hi KingDog

Thanks for the Quick Answer

The product is X-Element
Item ID : 2827X9M
Author Username: CandyMustache

It asks for a purchase code i tried with the one that comes with the licence and it dose not work

Thanks