Less money than yesterday after todays sale?

Envato Authors AudioJungle
1

So my balance is 173$ after todays sale and it was 177$ yesterday. What is going on?

2

Check your statement, it was probably a sale reversal.

1 Like
3

Thank you but there is nothing like that in my statement. Is there someone I can contact about this?

4

Open a Help ticket here: http://enva.to/Help

1 Like
5

Thank you allenherbert. I just sent one.

6

Dont be upset! Money does not just disappear from the balance, you were rightly told, there was a turn for some return!

7

It’s normal
You just have the balance from the last 30 days.
if today is 8 january 2018, you have the balance from 8 december 2017
tomorrow you will have the balance from 9 december 2017 to 9 january 2018… maybe this day you had no sales… and you will have your balance a little bit down.
the balance only counts from the last 30 days.

2 Likes
8

That’s only if he’s looking at the Earnings box on the statement page. Your actual balance never reduces, unless you have a refund, a reversal, you buy something, or you withdraw your money.

3 Likes
9

Then I should be able to see those changes in my statement, right?

10

Exactly.

11

I do not see your balance … This is my assumption, either you bought something, or you had a return sale.