Lack of Support / No Download Links 24 Hours After Order

I placed an order for the Avada and Consilium wordpress themes but never received the download link or a confirmation. Envato doesn’t seem to consider processing orders or responding to customers to be a priority. Very frustrating as these are two great templates that I need ASAP for projects.

Are you sure - the transaction is completed successfully ?

Please Check Your Email Inbox, spam junk folders.
and you can find your purchased items here : http://themeforest.net/downloads

Envato does not process any orders; once you’ve successfully purchased an item, said item will be available in your download section. This is all done automatically…

If something went wrong during the transaction, the purchase might not have been completed… Regarding Envato Support, they are in fact notoriously slow on support and I expect the xmas holiday will add on to that :frowning: