kubi studio database error on theme live preview in themeforest

Envato Customers Web and Code
1

I bought the collective theme from kubi studio on themeforest recently, but am now unable to access the live preview on themeforest/envato market . it registers a “database error.” i am concerned that something may be wrong with kubi studio and i don’t want to begin using a theme that will be obsolete shortly if they are going under. please advise.

and yes, i wrote to them 2 days ago (I also paid for 6 months support), but have yet to receive a response.

http://preview.themeforest.net/item/collective-minimal-wordpress-theme/full_screen_preview/16956348?_ga=2.61290028.1096459698.1589731399-1153927254.1588830222&_gac=1.94445934.1589731399.CjwKCAjwwYP2BRBGEiwAkoBpAorp2c3MYn-VV5cgZ3jDkgTwH6VRD-euWgeY3YRofvZ5jpunC1-RoRoCZZ4QAvD_BwE

2

Hi,

You can ask any kind of question about your purchase theme author @KubiStudio right here as a comments

hope they will helped!

3

I wrote them through the support form on that page, but no reply and my message does not appear in the comments. also, the most recent comment is from 6 months ago.

4

it’s back now!