ken burns conflict with BYT

Envato Customers Web and Code
1

Hi people. I tried to contact Revslider Codecanyon people, but I cannot submit as I need to purchase the plugin. They suggest to ask your help as the plugin is part of your packet and I might be an error while updating the new theme. Basically the ken burnt creates a double image.
BYT latest theme. Please let me know if you can help. Thank you.

T.

2

Hi,

You can try with this bundle plugin updates

or contact with your purchase item author

or you can get help about SliderRevolution with author of @ThemePunch-Support-K

Thanks!

3

Hi tama77,

Thanks for using Slider Revolution. As you have received our plugin via a theme purchase, there are two options:

  1. For setup and integration issues, please contact the theme author directly. If you want to update the plugin, you will have to wait for the theme author to include the latest version in their theme. With the latest plugin .zip file you can then do a manual update.

  2. If you need direct support from us as well as automatic updates in the backend, you can purchase a plugin license from us here https://codecanyon.net/item/slider-revolution-responsive-wordpress-plugin/2751380 . The license key you receive will allow you to activate the plugin backend and will unlock the automatic update feature for you. When commenting on the Envato item page or submitting a ticket to our support system https://themepunch.support . Also, as a premium member, you’ll receive the benefits listed here https://revolution.themepunch.com/direct-customer-benefits/

We hope that this clears things up a bit! If you’ve further questions, please do not hesitate to contact us via our email at help@themepunch.support

Thanks!

KC
ThemePunch

1 Like