JOURNAL Fatal error: Allowed memory size after import 29000 items

Envato Customers Web and Code
,
1

I have 2 licence Journal, after 1 year and maybe 2-months i have problem with Fatal error: Allowed memory size after import 29000 items. I have no support with this system problem? What is that for? Everything runs correctly when i switch to default theme. That is bug with JOURNAL system cache and i dont have any support? I must buy Renew support to get help from DigitalAtelier for 6 months.$47.25 for solve it…maybe

2

The support is being provided by the item author but curios, what are you importing? When do you get the error message?

3

Have you contacted with your hosting server support. I think your hosting can assist you on this by increasing the default PHP memory limit.

4

Hi all, my shop run correctly maybe one year with aproc 7.000 items. Last week i been import 29.000 items of parts. And after few minutes OC goind down with memory error.

  1. i found infos about increase memory in php.ini … ok i changed limit from 256 to 1G then 1024M and more to memory_limit = 10240M, after restart server no change
  2. i consulted it with provider, i was switch system from php 7.3 to 7.4. no change, memory limit not solved problem
  3. i changed journal theme to default oc theme, and wonder, everything run without problem, 35.000 thousand parts works on OC without problems

i have 2 licence journal, both OC 3.0.3.8 and upgraded journal to last ver 3.1.12, one year operations i have no problem with first shop that has maybe 3000 items and second which the problem now concerns that has in last year maybe 7k items.
And now when i have the first real problem that is evident bug, and I can’t officially ask for help because I don’t have valid support…!!!