Job Offer: We are looking for a support agent or company

Envato Authors Theme Authors
1

Hi there,

We are seeking a support agent or looking to collaborate with WordPress authors. We sell WordPress themes, and our customers generate 1-2 support tickets daily concerning product use and difficulties with demo installations. Therefore, we require someone to assist our customers with these issues. Your responsibilities would include answering questions about WordPress, WordPress themes, popular plugins, googling issues online, and occasionally providing CSS tips to resolve certain problems, such as adjusting logo size.

Typically, the workload is about 20-40 minutes per day (approximately 10-15 hours a month), making it a suitable side job. No phone calls to customers are necessary; you will only be responding to text-based tickets.

Please send us details of your experience, your pricing, and any proposals for collaboration. Feel free to ask if anything is unclear.

Email:
job@duckthemes.com

Have a great day,
Alex

3 Likes
2

Please check your mail. Thanks

3

Hi Alex,
I would be interested in providing support, I am a freelance web developer working with Word Press, BeThemes, BeBuilder, WPBakery, WPForms, Slider Revolution, AuthNet integration. Currently I have 2 sites I am maintaining and supporting. I provide site IT support for 2 companies on Long Island NY. I can provide moderate assistance with some HTML and CSS. I am also comfortable with phone calls to customers and have experience with remote help using NABLE, Gotomypc.
I am operating as an LLC and my hourly rate is $75

4

Thanks all for submitting, we found the support agent. If you have any suggestions please use contact@duckthemes.com email though.