Jannah : all my settings are gone since two days

For no reason, all the settings of my Jannah template disappeared :

  • Several times every day Jannah’s dashboard tells me I don’t own the template (I in fact own it since several years). So I click to validate. Then it turns green :" your website is validated". But it doesn’t change the fact that :
  • the logos are missing almost everywhere.
  • The menus are still stocked in the menus’ bank, but they’re not inside the website.
  • My different left side columns disappeared from the widget settings’ page, as well the header and the footer.
  • Even for example Youtube’s API is not inside anymore.
  • But on my pages the different areas of articles are still there :
    https://courrierdesameriques.com
    https://courrierdesameriques.com/Floride
    So I reinstalled a saved version from before the crash : no change.
    I reinstalled the theme : no change.
    I tried to put all the plugins offline : no change.
    I re-turned on only the plugins that Jannah needs : no change.
    I returned on all the plugins : no change.
    If someone can help…
    Thank you in advance.

Hi,

Please contact your purchased theme author, theme author will assist you.

How to contact an author to get support or for any technical query:

Also you can check the theme documentation hopefully you will get necessary help how to setup logo, widgets, sidebar … etc.

Thanks