I've got a hard reject because of a screenshot resolution.

Envato Authors CodeCanyon
#1

I’ve got a hard reject because of a screenshot resolution.

"Thank you for your submission. We have completed our review of “Christmas Deer (PC & Mobile)” and unfortunately we found it isn’t at the quality standard required to move forward, and you won’t be able to re-submit this item again.

Here is the feedback from our review team:

  • Please make sure your screenshot’s resolution is complying with the following standards, we’ve detected some incorrect resolutions. (Portrait: from 700px to 900px high, Landscape: min resolution of 1280 x 720 and aspect ratio of 16:9)."

My screenshots resolution is 608(w)x1080(h).
You could view the game here: https://demgam.000webhostapp.com/test/index.html

1) Does the game really seems to be of poor quality and how I could improve it?
2) Is there a rule about screenshots size somewhere on Envato upload guidelines?

#2

It doesn’t seem like the problem is a resolution problem, I think the problem is the aspect ratio. 608 x 1080 would be a 5:9 aspact ratio, and it sounds like they require a 16:9 ratio. It also sounds like they have a cap on the height being no taller than 900px. so a 16:9 aspect ratio in a vertical layout that has the max height of 900px would be about 506(w) x 900(h). Try to resubmit with a screenshot that matches those dimensions

#3

No. It threatens to be banned

No. If the problem was just resolution, you would get Soft Rejection. The permission text is more of a reminder for the future. Your item has been rejected for design, lack of commercial potential, or lack of originality.

#4

Thank you guys for your answers.
Could you give me some critics about this game, so that I could avoid mistakes in the future?