I am aware of the item support policy and it is since then we cannot ask for item support with the author once the support is expired. We need to buy extended support for this feature. I came to notice that once support is expired you are also not allowed to access the support forum for items. This means that you can see any kind of post posted in support forum as you will not have login credential for purchased items.
So, I am just wondering, once item support is expired why not we should just allow to visit support forum for any kind of the post made under the purchased item without contacting the Author. I think this should be allowed and there should be any problem with that. Just once support is expired the buyer should be unable to create posts or ask anything related to products with the author but they should allow to visit the support forum.
Just a thought. What you all think about it. Sorry if my english is bad.