Item support for removed items



We removed our 123 Ecology theme 3-4 mouths ago.

Envato, can you please explain how is it possible that our item has 6 months support for this item

Thank you


Does it have six months support? Or was it just that you stated that it was supported prior to the new support packages coming in, and as a result, any purchases made before the new support packages came about are still entitled to that support?


I also want to know answer on this question.

Item didn’t have official envato support before we removed it.


We have submitted the ticket (328530) , in awaiting of an official response, hope it will take less that 1 week