Item support for removed items

tips-and-tricks

#1

We removed our 123 Ecology theme 3-4 mouths ago.

Envato, can you please explain how is it possible that our item has 6 months support for this item

Thank you


#2

Does it have six months support? Or was it just that you stated that it was supported prior to the new support packages coming in, and as a result, any purchases made before the new support packages came about are still entitled to that support?


#3

I also want to know answer on this question.

Item didn’t have official envato support before we removed it.


#4

We have submitted the ticket (328530) , in awaiting of an official response, hope it will take less that 1 week