Item soft rejected urgent help needes

#1

Hi,

Our first item got soft rejected and here is reviewer feedback.

“Open a ticket ID With Classic Addons for the partnership”

Now, we don’t know what to do and what’s the issue actually.

Can any one help me please ???

Thanks

#2

You have to have the right evidence of agreements and/or licenses to include other people’s plugins in your theme

#3

But reviewer asked for a ticket id. Which ticket id and how to get please ?

#4

The owner of the plugn submits a ticket stating they have given permission > you include that ticket ID in your submission

#5

But again you forgot from where to get that ticket ??? As I have no such option in my account to generate such ticket. If I don’t have then how other author can have such option ???

Its a time waste forum where even no one knows real solution

#6

As above:

  • You need to come to an agreement, reimbursement with the author of the plugin

  • they submit a ticket to envato telling them that they have given you permission to use it. Same way as any other ticket https://help.market.envato.com/hc/en-us/requests/new

  • they give you the ticket ID

  • you include that ID in your submission