Hi,
@BenLeong item page preview video of the After Effects Vertical template items looks cropped as it shows for the Motion Graphics vertical videos.
But the authors have uploaded their own preview video for their vertical After Effects templates and now those preview videos are looking cropped (in item page preview only) and that is not showing the purpose of the preview video.
Can you please look into this issue.
In roll over preview it looks fine as it shows the authors own preview video and not the cropped one.
Hi,
@BenLeong the issue is there with elements vertical templates item preview pages only.
In VideoHive Marketplace it works fine…
hello,
@BenLeong
Please take action on the issue mentioned above. I recently noticed that the item page preview videos for After Effects vertical template items appear cropped, similar to how they display for Motion Graphics vertical videos.
The authors have uploaded their own preview videos for their vertical After Effects templates, but they are now showing as cropped on the item page preview, which doesn’t reflect the purpose of the preview video. However, in the rollover preview, it displays correctly with the authors’ original preview video.
Could you please look into this issue and let us know how it can be resolved? We want to ensure our preview videos look clear so that buyers can easily understand the products they are considering.
@BenLeong One my latest item is also cropped vertically. Please do what is necessary.
@stockflow16 @santoshw7885 the issue is been solved you can check your item preview page now.
@BenLeong replied here File submission changes: Vertical Stock Footage clips
Great this gives a chance for new elements, I think it’s good to put this update