Item not working ( signalmax )

I bought an item but it’s not working
I tried to contact support but he’s saying it’s working and declined my refund request.

This item is not working at all and you can see the comments or test it to be sure.

Kindly tell the item support to make the system working or refund the payment to make another item purchase.

Regards

Item support is not responding and the item is not working, so! What should i do because he declined the refund and said item is working! I told him to login into the admin but never did or answered after that.

Need your advice to refund the payment!

Regards

Hi @dadohere,

If the author declined refund request and you think you should get the refund then you will be given an option to raise a dispute with Envato. This option should appear automatically as a link or button on the refund request details page. If you raise a dispute then envato team will investigate and will take steps as necessary.

Thanks

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