Item is not working, Please refund me purchase

Hi I purchased item last week, Product not working now team stop respond me , Please refund money of that

Item i purchased

Hi,

Helpful article about Envato Refund! you are able to get refund or not!

Envato Customer Refund Policy

New Refund Request

Thanks!

It’s obvious that the product is working as it should;2376 sales and a rating of 4,54.

It is not ticket generated from last few days no solution over there as well.

That sounds more like a conflict with the builder or theme being used and not the plugin being broken or at fault.

You may get a refund but that’s not a straight up issue with the item

Nothing broken in theme, I am also developer checked with other theme as well, I shared specific error.