I have windows 10. I just purchased "Bamboo Forest Overlay.mov
I can’t load it into my video editor (Filmora) and also It won’t play at all on my PC.
This is the error message:
This item was encoded in a format that is not supported.
I’m not very technical, so If I can;t resolve this problem, I would like a refund on the item.
So, If anyone knows how to solve this problem, that’s great. If not. If anyone knows how to go about getting a refund that would be help. I’ve never had to get refund before,. and can’t find any information. Thanks.