This has happened to us as well, and it’s the second time it happens.
They did the same last year or so, they disabled working items without even checking them, we don’t even know what’s the point of doing this, aren’t they discussing internally before doing such thing, and aren’t they aware that we should be notified in advance before they do such action?
Anyway, back to it, a few days ago, they did the same with two of our items, we got an email, like most of you did, with indications for things to correct, which aren’t even problems in our items, it seems those are indications for wordpress items tbh and we sell no wordpress stuff, but either way, they are very broad and make no sense.
We also did not receive the support ticket indicated by the email, so this is all very weird behavior from Envato, which supposed to be our partner, but no notifications, no fix-period, no heads-up, no nothing, that’s what communication means for Envato towards it’s partners.
Before this, we were thinking to remove some of the items from the marketplace because they did not perform as well as we thought they should, so sales were very low, but this move from Envato made us finally remove those items, and many more because we just can’t keep up with random rules, so now we only keep a few items so that the entire team can focus on those items alone and provide good service to our customers.
As many of you have said, we do this for a living, exclusively via Envato, which is our partner, our only partner. We have employees we have to pay each month, no matter if we have sales or we don’t… we always need all the help we can get from Envato, but instead this is what we get, very disappointing.