Item bought and doesn’t appear in download 4 hours later

Hello,
Today 6 hours ago I bought a saas software, the money has been taken from my bank account and I could download all the files of the software.
I bought extended license so I had the small thing saying support & purchased
Now I go back to my account and the software has disappeared from my download, the author tells me my purchase code says « declined », but the money has still been taken from my bank account
I don’t understand what happened ???
Can someone help me or explain me why my purchase was good and now it isn’t anymore ??

Hi,

Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks