Then please respect me and do not delete negative comments related to a purchase for which I made a refund on the same day and which is not returned only because the authors are not serious and do not respect customers. Let everyone know the truth about them.
If you don not violate the Community Guidelines then no one will touch your comments. but you have to respect Community Guidelines.
So,
Please do not call out items, users or staff on the forums. As per our Community Guidelines
You have option to rate the product and share your experience in the rating’s comment. Also you can ask any query in the item Comments page. So, you have to use the right channel to share your experience.
again please do not create Duplicate Topics, it is not allowed.
Thanks for understanding!
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that’s what I wanted to do, but why was my right to leave comments on that topic and author taken away? is this your respect and transparency?
If you mean topic in envato Forum then we have Community Guidelines and have to follow. In Forum:
Please do not call out items, users or staff on the forums.
Please respect your fellow users, staff, and moderators. We are all part of a community and you are expected to treat all users in a professional and respectful manner.
If you mean your comments deleted from the Item (you have purchased) then please contact Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to tell you details about it.
I am surprised why you are not using ratings option to share your experience with that specific item. where Envato forum is for all the community (Customers, Authors, Staff) not for a specific item/author.
Thanks
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it’s about the comments that any member can leave on a purchased theme.
This right was taken away from me only because it does not agree with my
opinion. Does it seem normal for me to be denied the right to a refund?
I took that topic and on the same day I applied for a refund. Because it
was not suitable for what we wanted. I changed the platform and switched
to wordpress and got another theme the same day which was ok. Did that
bother me that I refused that theme? it is a public right but they have
only proven that they are not serious. And it will take me personally to
notify others about them.
This is why situations like this need to be handled with support as @mgscoder suggested.
For clarity, authors are not able to remove reviews/comments, that has to be done by envato themselves having reviewed the context.
Envato’s T&Cs that we all agreed to, does state that changing your mind does not necessarily constitute a refund which does suggest that any negative feedback relating to the author declining the refund may be removed.
Either way you need to address it with support who will have the details and are the only people able to take action.
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I found out about you, I’m honestly disappointed. It’s not a big loss,
but it’s a shame for your reputation. You lose more than you gained with
this outstanding amount.
I have clarified about you, I am honestly disappointed. It’s not a big loss, but it’s a shame for your reputation. You lose more than you gained with this outstanding amount.
The author is supposed to decline refunds in this situation. “Don’t shoot the messenger.” Instead, dispute the refund request with Envato, as they are the ones who can make a policy exception for you.
Autorul are dreptul să refuze rambursările în această situație. “Nu trage în mesager.” În schimb, contestă cererea de rambursare cu Envato, deoarece ei sunt cei care pot face o excepție la politica de rambursare pentru tine.
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