Greetings, I have purchased a theme on themeforest and applied a one year support to it. In order for the theme to work, it needs plugins that the author provides in an external link which does not work. I have written to him several times but he has not responded while my development slows down so much and I have no response from anyone. The question is . I can claim my money from the platform. The author must return the money spent. that protects me when buying here.
Hope you sent them support request in the right track.
How to contact an author to get support or for any technical query:
If the author don’t reply within 3 business days You can request a refund here.
Here is all the information about refunds:
Envato Market Refund Rules.