Issues with WP Bakery


#1

Hi I downloaded a wordpress theme - NO8 (have a monthly subscription); installed it and imported the demo. All seemed fine, but when I click on edit page, it shows me a big box full of codes, instead of the usual WP Bakery visual builder. Can someone please help.

PS: I am new to this forum, so if this is not the right place to post for help, please guide me to the right forum.

Thanks in advance!


#2

please at first check your theme compatible with wordpress 5 and Gutenberg Optimized. If not then please install classic editor and hope all will be fine.


#3

Thanks for the prompt response. WP bakery came with the theme, I did not install it separately. So do I have to purchase the classic editor or is there a way to downgrade the existing one. Just for your reference, here is how it looks when I click on edit page in wordpress’ backend : https://prnt.sc/mjx0q1

Thanks.


#4

you can download free from here: https://wordpress.org/plugins/classic-editor/
just download install hope will be fine and fix the issues. Please be noted you must have install and active WP bakery and just active classic editor.


#5

Perfect!! Much appreciated. Thanks a lot, you saved my day!


#6

Just one general query; since I downloaded the theme from my subscription, am I still eligible to receive theme related support? If so, where should I post my queries for a specific theme? Thanks.


#7

sorry to say in subscription service Item Personalized support not included. so for customization or support you have to hire freelancer.