Issues with Post Masonry Grid - Constrion Wordpress Theme - They don't respond

Trying to get some help with Post Masonry Grid in my Constrion Wordpress Theme - it’s not functioning and I’ve submitted two tickets as well as emailed them with no response. The website is live and my client is getting upset. Any suggestions???

Don’t see a theme with that name? - this is the theme and support area

This is the actual theme

Were you able to see the theme with the link I sent to you?

It’s hard to tell about their response time because it’s an old theme so not a lot to base comments on.

I’d suggest posting a comment on the item page as they have historically replied quickly there.

If you continue to not get a reply then you can speak to envato support