I’ve been working as an Envato Studio service provider for long and I’ve completed over 300 Installations to date and I’ve seen a pattern of issues happen repeatedly and was hoping Envato would do something to prevent it.
It happens a lot that a customer orders the WordPress Express Install and with his order provides minimal information with no login or ftp for instance, and sometimes provides the information but forgets to upload the theme zip files and this makes the 24-hour service take days with messages to try to ask for the needed info and files and clarify to the client where to get them from.
My Suggestion was to change the order process to make some fields mandatory with the order like the WordPress login or ftp or cPanel login and also the theme zip files upload.
What do you think?
Have you had similar issues working in WordPress Installations as well?