I’m having this new weird reoccurring issue with customers about my video assets. I’m assuming it has to do with codecs/AE CC2018 seeing as the customers that have this issue are those that use newer versions of AE. Here’s the error they get:
After Effect error: Source file has no importable streams. Please check that it is a valid video/audio file.
I usually save my assets/pre renders as Format: Quicktime l JPEG2000. Never had any issues before hand… not even with reviewers.
Any ideas? I’m sure this is a quick oversight my brain isn’t processing.