Issue with Downloading Purchased Items from Envato Market

Hey everyone,

I recently encountered an issue with downloading items from Envato Market. After purchasing a theme, I received the confirmation email, but when I try to download it from my account, I get an error message saying “Download link unavailable.” I’ve tried clearing my browser cache and using a different browser, but no luck. Has anyone else experienced this? Any suggestions on how to resolve it? Thanks in advance for your help!

Hi,

Sorry to hear you’re having troubles with your download.

If it is your first purchase then envato has sent you an email to confirm your purchase. you have to confirm by clicking the link/button in that email. then you will see your item under your Downloads page.

If you didn’t receive the email then in your Downloads page there you will see a notification and a link to resend the confirmation link to your email. click on resend it will send email with confirmation link. so that you can confirm your email and your purchased will be ready to download.

Otherwise please open Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks

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Thanks! I forgot to update that this issue was fixed by the support team.

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