Issue in authenticating WPLMS theme

Issue in authenticating WPLMS theme
i’ve putted my license but theme not authenticated please help me why i’m faacing this issue ?

Hi,

for solving purchase code or item license issue will need to get support from the item author. They (author) are the right team to help. you can contact item author through item comments page or author profile page or best option is through item support page.

How to contact an author to get support or for any technical query:

Thanks