However, my main concern about Envato is updates vs support. Honestly, I never understood the reason why buyers at Envato get free lifetime updates, and only pay for support after 6 months. Usually, clients get X months of updates with their purchase (and they get free support during this period). When updates expire, clients can continue using old version, or pay for new version to get X months of updates again.
This way, authors can earn more money, which means marketplace (Envato, in this example) earns more too. Now, buyers almost never renew their support (because why should they, if they get free lifetime updates) and after their support expired, they start asking support-related questions via item’s comments form and/or start posting bad reviews if they don’t get support.
Maybe someone could tell a little bit more about the reason of such business model? Thank you.