I designed a website on a temporary URL which I had to register the theme purchase code to, but now that I have moved the finished site to the permanent new URL I cannot get into theme options because the purchase code is verified to the old temporary URL.
I have been sending theme support tickets for two months and they are completely ignored. I am nearly losing my client because I can’t make specific changes due to having no access to theme options.
I have deleted all the old temporary URL website folders and URL.
So my question is- Can I move/reactivate the theme purchase code somewhere in the backend of the new site/new URL myself without having to wait for theme support to do it?
The theme is MotoHero by SFwebservices/SF Themes. I think they are based in Thailand, but I cannot even find a phone number.
My messages are being seen by admin but they’re not replying, and no replies to my support tickets.
Any help on this would be greatly appreciated.