Is There a Way to Reactivate Purchase Code without Theme Designer/Support?

Envato Customers Purchases and Subscriptions
1

Hello,

I designed a website on a temporary URL which I had to register the theme purchase code to, but now that I have moved the finished site to the permanent new URL I cannot get into theme options because the purchase code is verified to the old temporary URL.
I have been sending theme support tickets for two months and they are completely ignored. I am nearly losing my client because I can’t make specific changes due to having no access to theme options.
I have deleted all the old temporary URL website folders and URL.

So my question is- Can I move/reactivate the theme purchase code somewhere in the backend of the new site/new URL myself without having to wait for theme support to do it?

The theme is MotoHero by SFwebservices/SF Themes. I think they are based in Thailand, but I cannot even find a phone number.

My messages are being seen by admin but they’re not replying, and no replies to my support tickets.

Any help on this would be greatly appreciated.

Thanks!
Ben

2

Most of the time, staging website is allowed for the themes to be used but it has to be a subdomain/folder ( staging.domainname. com / domainname. com/staging )

If you register the theme with different website and requesting an URL change, that is actually considered a new project and you may need to register a new copy.

This is the case you need to solve it with the author. You should post a comment on the item details page and wait for a respond.

3

As you can edit the source code you can also remove the lock if you are a developer. But it may take too much time to make it worth

4

And how would I do that? I know how to access the code.

5

With respect if this is not easily apparent to you already then you are better off hiring a freelancer to help because it’s not straight forward and you could end up making things more complicated for yourself

2 Likes
6

OK thanks for the advice.