Sometimes the css isn’t loading on Themeforest and somestimes the images aren’t loading e.g. https://thumb-tf.s3.envato.com/files/145613402/Thumbnail.png
I am guessing S3 / Amazon are having issues but it’s not affecting Codecanyon?
anyone else?
Heya Gareth. Looks like there are CSS issues that the Devs are looking at. Apparently it may only be happening to some UK users.
Here’s the current possible workarounds:
- ensure they’re UK BT users
- if so, recommend they get in touch with their ISP about their DNS not
resolving cloudfront.net - in the meantime as workaround we can recommend they configure Google
DNS (https://developers.google.com/speed/public-dns/docs/using) - alternatively they can wait for BT to get it together
Hope that helps 
I am with BT so that probably explains it … oh joys…
Themeforest is slow here. Something is wrong, it is loading forever. Product thumbnails are not loading up.
Up! Themeforest is not loading up. Very slow!
not at all with me. Its running perfectly
its little bit slow now. 
Themeforest images not loading, audiojungle songs not playing, whats going ?! but page load speed is fine.
Same here!
Its very high time Envato should have a status page
StatusPage.io and Status.io or opensource cachethq.io
Thumbnails are not loading up. Any one else facing same issue?
1 Like
Hi all,
It would be helpful to us if you are experiencing problems with the site to lodge a ticket ticket with the following information:
- description of the problem
- where you are located
- screen shots
- information from the Chrome developers console (if possible)
- traceroutes/mtr reports of the path you take to web server for the file you are having issues with.
For example, .css files are downloaded from cloudfront (Amazon). You can use the network tab in the Chrome developers plugin to find out where the file you are having trouble with is being downloaded from.
http://dmypbau5frl9g.cloudfront.net/assets/market/core/index-27e1bc90001b75c969bf2e8170d9c746.css
If you cannot download that file directly then you could possibly provide a traceroute or mtr in your OS console (depending on your operating system) like the following (this is on a Mac):
$ sudo mtr --report dmypbau5frl9g.cloudfront.net
Start: Tue Sep 15 09:28:59 2015
HOST: xxxxx Loss% Snt Last Avg Best Wrst StDev
1.|-- <ip> 0.0% 10 0.8 1.1 0.6 2.4 0.5
2.|-- <ip> 0.0% 10 1.6 2.1 1.2 4.0 0.8
3.|-- <ip> 0.0% 10 1.3 3.5 1.2 18.5 5.2
4.|-- as16509.melbourne.pipenet 0.0% 10 2.1 4.4 1.4 23.2 6.6
5.|-- server-54-239-200-54.mel5 0.0% 10 2.0 1.6 1.1 2.0 0.0
The support staff will make sure the right people are alerted to any issues.
Jyostna, we are working towards a status page, there are some things that need to be addressed first.
Thanks,
Den
Now, everything is fine. 