Is it soft or hard reject?


#1

Hey guys. I do not understand is it hard or soft reject. Please help me!


Thanks for your submission.

After completing our review, we’ve determined that ‘Underwater’ isn’t at the quality standard needed to continue forward with the review process on VideoHive. As the submission is too far off the standards we require, you’ll be unable to re-submit on this occasion.

Comments from your Quality team

  1. Please remove the watermark from the preview (.jpg) image.

If you need some help meeting our submission requirements, be sure to take advantage of Envato Tuts+ tutorials, ask for feedback from your helpful community, and check out our support article.

We’d love for you to continue honing your craft and look forward to what you can come up with next time.

Regards,
Envato Market Team

And here is animation : https://www.youtube.com/watch?v=uTcGHMyT7AM


#2

Is it enough to remove watermark from preview image? Or should i change my item totally and upload it again?


#3

only watermark…this is soft reject


#4

Weird, seems like the first part suggests a hard reject, but then they mention just one issue to fix. It’s a little confusing. Just remove the watermark and try again I guess.


#5

Thank you! Hope it will work!