Is it possible to get a refund and revoke the license

Envato Customers Purchases and Subscriptions
1

I purchased a ReactNative theme from themeforest, but the theme is not at all good. Too many missing media and code is not well done. We wont be using that theme at all.
But not sure how to get a refund.

Any help will be greatly appreciated.
Thank you,
VT

2

Please check this article which explains when refund is possible and how to request.