I bought a WordPress theme, we’ll leave it open which one it is.
At first, Elementor Pro did not want to cooperate with the theme, although it was shown as Elementor Pro compatible. Only with an old version, it ran reasonably stable.
The request to support was answered with the following: This is a problem with a third-party plugin for which we cannot offer support.
Elementor support said it was a theme issue and showed where the error came from.
Theme support remained stubborn in their opinion.
We asked support for help with some icons as they were only in white, they promised help but nothing was done.
The site was developed, support was extended and then we wanted to make the site multilingual, the theme was fully WPML compatible, they announced.
It came as it had to come. Taxonomies could be translated, but sub-taxonomies were not even displayed. Inquiries at WPML.org revealed that it was a theme error. They even offered to support the theme developers.
Answer from theme support: This is a third-party plugin bug. We do not support third-party plugins.
I complained, but I was not helped. I then wrote a review, which I guess the designer didn’t like.
My key was deactivated and I have not had access to the theme I purchased since. Support told me: We are in no way obligated to make the theme work with any third party plugin and we will not be blackmailed with bad reviews like this, especially after all the help we have given you.
We have deactivated your license and you are free to ask for a refund, which we will give you.
I’m waiting for 5 days now for the refund for the theme and also for the paid 12 months of support.
Who will pay for the site downtime and the hours I put in and paid for with other developers to improve the site?
So is it fraud, is it theft? Is it my fault that I complained about their errors? Is this a good support? Is this a good theme?