21 days ago, I bought mailster and 2 email templates.
From the start the links from the email plugins were not valid. I couldn’t get anyone to reply so I started paypal dispute.
Finally when they replied, they said I had to cancel the disputes, that they don’t bother responding to paypal to, before they could “help me”. That seemed sneaky to me so I only canceled one. Their response was I had to cancel both of them.
In the meantime, I had first installed mailster on my staged site, although that is as far as I got since I was working on other things. I kept getting a message I had not put my google id in, when I had, 3 times. I get a response that I needed to try to some steps, that didn’t work.
When I tried to activate it on my live site, it said my license was already activated and I needed to go to my account and delete it and get a new one. Problem is, when you dispute a charge they lock your account, so I couldn’t do that.
Finally 3 days ago out of desperation to be able to use the products I paid for 3 weeks ago, I gave into their demands and canceled paypal disputes. Surprise there has been no reply.
From what I can tell envato is a shady company just takes your money & sucks at customer service.