Irrelevant reason and hard rejection! Help

I upload my graphic templates Upload-Graphics-Envato Elements (Graphics).
Although everything was correct and in accordance with the rules, I was both rejected and for the following reason;
“This is a resubmission of a previously rejected submission. Resubmitting without making any changes or improvements is a breach of Envato policy. If this item was previously hard-rejected, it cannot be resubmitted without significant changes. Repeated resubmission of hard-rejected items without significant improvement may result in a suspension of upload rights.”

This is my first time uploading this product here. Our time is valuable, and I hope the editors will make an effort to resolve these issues.

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