Invalid License Key on Lekima

I just purchased Lekima and downloaded my license key text file from the Downloads page. I’ve tried several times to paste the key into the Activation box but I’m getting a ‘License Key Invalid’ message.

I can’t see any collector (buyer) badge in your profile. are you sure you have purchased those 2 themes from themeforest?

collector (buyer) badge in your profile

Hello @Japanzeto-PT we have responded to your comment on our App. Please check it the solution is there.

Best regards

I did not find it

my apologies for not talking about the same topic but I’ve been trying for 3 days to get help.i put a costumer support ticket but nobody answered me. My boss paid an envato elements subscription and by mistake he put my email wrong and I could not activate my account, they already charged but I have not been able to work yet, could you give me a contact or guide me on how to solve this, thank you very much