A quick update to let you know we’ve made some changes to how you can manage refund requests.
We’ve moved all of your refund requests into a new Refunds tab and added a notifications panel to the Author Dashboard which will tell you how many open, and new refund requests you have at any time, as well as any new refund comments from your customers.
The Refund tab allows you to view all of the refund requests that you’ve received, including those that have been closed - something that many of you have told us is important. This also keeps the Dashboard focussed on notifying you of what you need to do rather than being the place where you take action.
I asked for a refund yesterday but the tab don’t appear on my dashboard. As a customer, I wished I could see in which point is the refunding process… am I waiting any response for a theme author who don’t practice good support?
Oh…I like seeing an update on this, but as an author, I was more interested in the refunds I myself asked for because that info is always elusive, so the refund tab should manage refunds you ask for too. I can easily tell if something of mine is refunded by simply seeing I lost money or getting an email. Still I guess it’s better to click a button myself rather than make people go through support tickets. I’m guessing this update was more themeforest motivated.
Ive been trying to conact Envato about getting a refund for a week and nobody will reply to my support ticket. Ive sent in three tickets and nobody has replied at all. Im not able to use a “Refund Ticket” because my purchase is not showing up as one of the options. Anyone know how else I can get a hold of Envato for this?
My sweet tooth thanks you!
These things are always higher priority.