I recently purchased a download of the underwater paddle video shown here: https://videohive.net/item/paddle-board-under-the-water-partial-view-of-rowing-oar-in-the-sea/25379995
After purchasing, I downloaded,only to find that the video I downloaded was not the video I purchased. The author told me I had to contact envato support to address the issue, while envato support told me I had to contact the author to rectify the matter. Has anyone else run into this? Do I just need to request a refund and move on since no party involved will take any responsibility?