Incorrect Item download Link


I recently purchased a download of the underwater paddle video shown here:

After purchasing, I downloaded,only to find that the video I downloaded was not the video I purchased. The author told me I had to contact envato support to address the issue, while envato support told me I had to contact the author to rectify the matter. Has anyone else run into this? Do I just need to request a refund and move on since no party involved will take any responsibility?


Actually, you can’t ask for refunds in any of the situations listed below:

  • You don’t want it after you’ve downloaded it
  • The item did not meet your expectations or you feel the item is of low quality
  • You simply change your mind
  • You bought an item by mistake
  • You do not have sufficient expertise to use the item
  • You claim that you are entitled to a refund but do not provide sufficient information as to why you are entitled to a refund
  • You can no longer access the item because it has been removed or the author who previously provided the item is no longer active on our platform (we advise you to download items as soon as you have purchased them to avoid this situation).

check out the customer refund policy article here:


When you go to "Download’ page, what you see there? The item which you want with the wrong “Download” link?

If yes, it seems author accidentally put the wrong video inside the “download link”.

So contact the author and ask him to check the item here and see if he put the wrong video inside “download link”. If yes, ask him to send you the video you want :slight_smile: