impossible to withdraw my balance

work selling in audiojungle for years retiring the balance, profits, without problems but today I do not know what is happening that I can not withdraw my earnings. What problem will there be? I do not know what steps to follow. I do not see how to remove them. some help? I do not see the option either of the limit of money to collect, you know … if you charge the following month if you get to 150 dollars, 200 or the amount that you decide.
I get to the minimum and for months update the data of VAT and Finance
help please to be able to withdraw the profits.