I would appreciate your help here. It’s IMPORTANT, URGENT and it can happen to any of us.
The situation is:
Some costumers have contacted me saying that after they purchased one of my tracks they tried to upload a video they made (using the track) on INSTAGRAM and the video was blocked. I also did a test myself and it happened to me as well. I could not upload to Instagram my own music! The message says:
“Your video was blocked because it may contain content owned by MediaoneTV”
And there is no option on Instagram to do anything like contact someone or appeal/dispute…nothing.
Then, after some research, I found out that MediaOneTV is a TV channel in India. I contacted a senior person in there. He said that maybe someone made a mistake and uploaded one of their videos online (using my track which I can only ASSUME they purchased legally!) and registered the video AND MUSIC with content ID.
Now, it looks like they OWN the track. So every new costumer of mine who legally purchase the same track will be blocked! Huge problem!!
I have been trying to make them finding that video and UN-register the music from Content ID. This, in my view, would solve the problem immediately. However, the person from the channel wrote this on his last email.
i already said that you may dispute the claim then only we can remove the copyright claim. It is usual process, don’t you understand?
Can anyone PLEASE tell me what to do? Where to go? Who to talk to? Contact AJ support? Youtube? Instagram? How do I “dispute the claim”. Have no idea how and even what it exactly mean.
The thing is I don’t even know what video is using the track? if it is on YT or IG? How can I find it?
PS: I haven’t registered this track with content ID. Which honestly, I deeply regret it now.
One person complained about being blocked and just gave me a 1-star review! This is hurting the business image. I replied to him/her but now I can’t reach him/her via Envato because their profile does not have an email address.
THANK YOU FOR YOUR HELP! This can happen to anyone here, so maybe this thread can help others too.