Impact Radius Affiliate Sale Count and Cookies Problem

I was in doubt that Impact Radius cookie tracking system does not work properly. I talked with multiple marketers and they experienced similar issues.

Yesterday, one of my friend told me he wants to buy a theme from MyThemeShop. But I influenced him to purchase the theme from ThemeForest. I refered him with my Impact Radius Affiliate link and surprisingly I the affiliate sale was not counted.

I was checking it curiously, but the dashboard is empty and no action was counted :frowning:

I want to contact with Envato Affiliate Team. Is there anyone, how can help me?