I'm trying to upload a figma file in themeforest but getting error for preview image

I hope this message finds you well. I am currently facing an issue while attempting to upload my Figma template, The error message indicates a problem with processing the ‘01_home.jpg’ screenshot.


Here is the file screenshots Screenshot by Lightshot
I have reviewed the screenshot file, and it seems to meet the specified requirements. However, the system is unable to process it, leading to the error message. I would appreciate your assistance in resolving this matter promptly.

If there are specific guidelines or recommendations for the screenshot file, please provide them, and I will ensure that the necessary adjustments are made.

Thank you for your attention to this matter. I look forward to your guidance on resolving this issue and successfully submitting my Figma template.

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  • The item preview must include a minimum of 6 screenshots of your item to effectively showcase your template.

Figma Templates Requirements