I'm not receiving the verification email to verify my email address

I purchased ‘ Selo - SEO & Digital Marketing Agency WordPress Theme by Duck-Themes ’ theme and they say they will send me a confirm email but I never get it…need it to download the theme. Contacted support but says the wait is 5 days!!!

And now I can’t even log in to my account because I don’t even receive the “passcode” :

I have to make another account to write to you on the forum, it’s nonsense…

Hi @csragendastef,

Sorry to hear you’re having troubles with your download.

If it is your first purchase then envato has sent you an email to confirm your purchase. you have to confirm by clicking the link/button in that email. then you will see your item under your Downloads page.

If you didn’t receive the email then in your Downloads page there you will see a notification and a link to resend the confirmation link to your email. click on resend it will send email with confirmation link. so that you can confirm your email and your purchased will be ready to download.

If the above not solved your issue then you have to wait for the Support team reply…