I'm having a problem, your account has been closed even after the purchase, and I'm in dire need of

Envato Authors Theme Authors
1

I’m having a problem, your account has been closed even after the purchase, and I’m in dire need of help opening my account

2

I just had the same problem! I subscribed to the monthly plan to take advantage of the promotion and after 10m browsing the site, I lost access to the site and had a “forced” refund without any explanation! Since then I can no longer access the site.

Please, if you manage to resolve this situation, update here!

3

Hi,

Please open an Envato Customer support Help ticket and let them know. Envato Customer support team will be happy to assist you.

Thanks