If you order two products on accident can you get a refund on one?

Envato Customers Purchases and Subscriptions
#1

I accidentally ordered two of the same products at the same time. Can I get a refund or the second one? I just had two in the shopping cart but didn’t notice.

I contacted the product owner but never got an reply.

#2

Sure you can: https://themeforest.net/refund_requests/new

1 Like
#3

Yes, start with the link posted by @ThePixor but if the author doesn’t reply then you can raise a dispute. I’m pretty sure after 5 days you can open a dispute directly from the refund page, but if not you can contact support and explain the situation to them.

#4

Thanks, I submitted the refund form. They said they will contact the template maker and go from there.

#5

A word of advice; authors are much more inclined to refund a mistaken purchase if you haven’t downloaded the file. :slight_smile:

1 Like
#6

That makes sense, I ordered two on accident so the one I never downloaded might come into play.