If I buy something and doesnt work What do I need to do?

Hello I have buy a prestashop theme and doesnot work, I have conacted to author but he doest want help me, what can I do?

If the item marked as “not supported”, he doesn’t have to provide any.
If the item marked as “supported”, he’s entitled to provide fixes related to item, not configuration/installation issues. In this case, you can check this option:


If you are eligable to get a refund then you can request for refund. Can I Get A Refund is an explantion of the refund policy, requirements, process and a button linking to the refund request form.