I would like to redownload my assets for the same project. Subscription expired.

Envato Customers Audio and Video
#1

Hi there.

My subscription has expired and I am unable to renew it for various reasons. I took up the subscription service with the intent on downloading what I could for various projects I needed to work on over a long course of time.

I live and work in a third world country. I can’t afford to maintain a subscription. I have slow internet.

I put a whole lot of things downloading for a project that I wanted to do. I assumed that it had all downloaded correctly. Little did I know, majority of the video assets failed to download correctly without my browser informing me.

I decided to work on this project today thinking I had everything I needed.

I can’t access them to redownload them. Is there any way I can be granted access to the same videos I downloaded before only (for the same project I intended to use them for at the time I attempted to download them).

#2

Unfortunately this is not possible.

As per T&Cs projects using elements files must be complete whilst still subscribed, and stockpiling is not allowed, which prevents the need/option to be able to retain downloads. https://elements.envato.com/license-terms

#3

Ok, so understanding the terms and conditions, I resubbed. (Which I really shouldn’t be doing because my finances are terrible because of the pandemic). I then go and download the 11 short videos I need for my website and video ad that I need to do. One by one, I downloaded them and my browser said it was successful.

Every single video except 1 failed. Again. I am paying for this service again because it failed the first time. I’m now doing things by the book and it’s failed again.

Is there anything you can suggest?

#4

The videos are all complete in terms of how much data has been downloaded. Some massive videos are close to 2gb, and yet it only has 1 - 4 frames in the whole video that get stuck for 24 seconds.

#5

I don’t know anything about video, unfortunately - you can contact elements support Envato Elements Help and Support